Operations Manager
Employment (W-2, Non-Exempt / Hourly)
Remote — U.S. (Approved States Only)
About TaskReef
TaskReef provides dependable remote support to professionals, founders, small businesses, and individuals who rely on organized, responsive assistance. Independent contractors engaged by TaskReef deliver business and personal coordination services with professionalism and accountability.
As we grow, we are seeking an Operations Manager to support service consistency, quality standards, and client satisfaction across active engagements.
About the Role
The Operations Manager supports quality oversight, coordination, and service reliability across active assistant engagements.
This role balances oversight, communication, and problem-solving. You will support internal accountability for service standards while coordinating with a distributed network of independent contractors.
This is a W-2, non-exempt (hourly) employment position.
Employment Structure
• W-2 employee classification
• Non-exempt (overtime eligible in accordance with applicable law)
• Hourly compensation
• Benefits eligibility, if applicable, will be outlined in the written offer letter and subject to plan terms
• Compensation defined in written offer letter
• Employment is at-will, meaning either the employee or TaskReef may terminate employment at any time, with or without cause or notice, subject to applicable law
Key Responsibilities
• Monitor quality and consistency across assistant engagements
• Support onboarding coordination for new assistants
• Address client questions or escalations
• Monitor workload distribution and capacity planning
• Identify and implement workflow improvements
• Maintain service documentation standards
• Coordinate communication between assistants and leadership
• Contribute to operational planning and growth initiatives
Qualifications
• 4+ years experience in operations, service management, or team coordination
• Experience supporting distributed or remote teams preferred
• Strong organizational and written communication skills
• Ability to manage multiple priorities simultaneously
• Sound judgment and problem-solving ability
• Comfort operating in a growth-stage environment
Compensation
Compensation will be defined in a written offer letter issued by TaskReef and is based on experience, qualifications, and role scope.
This position is non-exempt (hourly). Overtime, where applicable, is paid in accordance with federal and state law.
Jurisdictional Eligibility
At this time, this position is open to individuals who reside and perform work in the following U.S. states:
AR, AZ, FL, GA, ID, IN, MI, MT, NC, ND, NM, NV, OH, OK, SC, SD, TN, TX, UT, VA, WV, WY
Employment eligibility must be maintained throughout the term of employment.
Background Screening
Where relevant to role requirements and permitted by applicable law, background screening may occur following a conditional offer of employment.
Recruitment Notice
TaskReef does not charge application or onboarding fees. We will never request payment, cryptocurrency, gift cards, or wire transfers in connection with recruitment. Official communications originate only from authorized company domains.
Equal Opportunity
Employment decisions are based solely on qualifications, experience, and alignment with role requirements. TaskReef does not discriminate based on protected characteristics under applicable law.
Applicants requiring reasonable accommodation during the application process may contact careers@taskreef.com
To Apply
Submit your resume and a brief cover letter to careers@taskreef.com
Due to the volume of applications received, only candidates selected to move forward in the process will be contacted.
Submission of materials does not constitute an offer of employment. Employment, if offered, will be defined solely by a written offer letter issued by TaskReef.